QUALITY STATEMENT AND OBJECTIVES

HANSAIR LOGISTICS INC. & HYPERCOAT ENTERPRISES PTE LTD AND ITS STAFF SHALL STRIVE FOR AHIGH DEGREE OF PERFORMANCE. IT SHOULD DEDICATE ITSELF TO SATISFY
CUSTOMERS BY OFFERING QUALITY PRODUCTS AND SERVICES, IN A COST
EFFECTIVE WAY AND AS EXPEDITIOUSLY AS POSSIBLE.

IN ORDER TO ACHIEVE, THE FOLLOWING OBJECTIVE WILL BE PURSUED:

- TO DELIVER GOODS AND SERVICES TO CUSTOMERS IN A COST EFFECTIVE WAY AND EXPEDITIOUSLY AS POSSIBLE.

- WHEN CUSTOMERS REQUIREMENTS ARE NON-STANDARD OR AT VARIANCE WITH AVAILABLE PRODUCTS OR SERVICES, THEN A CLARIFFICATION TO THEM MUST BE OFFERED.

- TO MAINTAIN WARRANTY CLAIMS TO 0.5% OF ALL INVOICE TRANSACTIONS.

- ENSURE CUSTOMER SATISFACTION AT LEVEL 5 RATING IN ALL OF OUR SERVICES.

- DRIVE THE BUSINESS THROUGH CONTINUOUS IMPROVEMENT PROCESS.

ALL THE STAFF OF HANSAIR AND HYPERCOAT ENTERPRISES PTE LTD WILL BE MADE AWARE OF THIS POLICY AND ITS INTENDED GOALS.

FOR AND BEHALF OF HANSAIR & HYPERCOAT ENTERPRISES PTE LTD.


MR. PRAKASH & DINESH PATEL

MANAGER DIRECTORS.